TAMARA LEPIANKA
CONTEMPORARY ART
PURCHASING
Payment Methods
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Payments can be made with major credit cards through Square using the web site shopping cart
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We do not have access to your financial information when using Square
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Paypal is available upon request, but not through the shopping cart. Please reach out via the Contact form - include the title of the artwork and your Paypal email address to request a Paypal invoice
International Purchases
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International buyers please contact me prior to placing an order to receive an estimate of the shipping cost
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All transactions are in US Dollars
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International orders will require a Paypal invoice sent for the combined total of the purchase cost and final shipping amount
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International orders may be subject to import duties and taxes according to the laws of the destination country - we accept no responsibility for these additional charges and they are solely the responsibility of the buyer
SHIPPING
US Shipping
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Shipping is provided at no additional cost to locations within the United States
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UPS Ground or USPS Priority Mail are the primary carriers depending on the size of the artwork
International Shipping
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International buyers please contact me prior to placing an order to receive an estimate of the shipping cost
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Shipping times can vary greatly depending on the destination country and the time required to clear Customs - please remember the carrier has no control over Customs wait times so even priority shipping can take several weeks to clear Customs
Tracking and Signatures
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A tracking number is provided with each shipment, regardless of carrier
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Signature confirmation is required unless declined by the purchaser; when declining a signature confirmation the purchaser assumes all responsibility for the shipment
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No refunds will be issued for lost shipments if the purchaser has declined a signature confirmation
RETURNS
US Orders
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For artworks delivered to US addresses you have 14 days from the date of delivery to request a refund
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The refund amount will be the purchase price minus 20% to cover the original cost of shipping and packaging
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Returns must be shipped in the same packaging, insured, signature required, and using the same carrier that delivered the artwork
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The entire cost of return shipping is the responsibly of the buyer
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The artwork must be received in the same condition as originally sent
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Once the artwork is safely received a refund amount of 80% of the purchase price will be issued
International Orders
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I am unable to offer a refund or return on any artwork(s) sent outside of the US
Damaged Orders
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Artworks are carefully packaged to avoid shipping damage, but artworks are insured for their full value should a shipment be lost or damaged in transit
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It is imperative that you inspect your shipment carefully before accepting delivery
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Do not sign and accept delivery if the package is visibly damaged
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If the damage is discovered after opening the shipping box contact me immediately using the contact form below
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You must contact me within three (3) days of receipt to report a damaged shipment and provide all required photographic evidence of the damage in order for me to submit a claim with the carrier
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Carriers require the following photographic evidence to process a claim:
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A photo showing the damaged item and how it was packaged inside the box
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A photo of the damaged item
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A photo of the packaging material used
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A close-up photo of the shipping label with tracking number
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A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
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Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
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Dimensions of the box, including the package height, length and width will also be needed
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Once all required photographic evidence is submitted insurance claims can take several weeks to process
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Any payment made by the carrier on behalf of the damage claim will be used to issue a refund to the buyer, up to but not to exceed, the purchase price